Frequently Asked Questions
Who We Are:
We're a full-service, family-owned, Panama City Beach-based media company specializing in real estate. We are huge believers in customer service and in building long-term relationships. We will always do our best to support your real estate business in any way we can!
What Services We Offer:
The main services we offer are photos, videos, drone photos, 3D virtual tours, floor plans, twilights, and corporate headshots. We also offer virtual staging and decluttering, as well as property websites and more!
Hours of Operation:
Our normal schedule for photoshoots is Monday - Friday, 9 am - 4 pm. However, if you need something earlier in the morning, later in the evening, or on a weekend, don't hesitate to ask!
Communication:
We respond to all emails and DMs by the end of each day, and we do our best to be timely with returning phone calls. That said, the quickest way to get ahold of us is by text.
Scheduling:
The easiest way to book an appointment is to fill out our online booking form. This will allow you to see our availability and choose an appointment time that works for you and your sellers. You'll receive a confirmation once an appointment is booked.
If you prefer to call, text, email, or DM us, feel free to do that as well!
Appointment Length:
Most photo appointments take under an hour, and most bundle appointments take under two hours. It depends largely on how big the house is, the specific services you ordered, and how well the house was prepped before we arrive. We build in a 10-15 minute buffer to help prep the house a little bit at the beginning of the appointment (if needed).
Turnaround Time:
We understand real estate is fast-paced. So we always aim to be quick and efficient. Our standard turnaround times are:
- Photos & Drone Photos: 24 hours
- Floor plans & 3D Tours: 24-36 hours
- Video: 48 hours
Listings shot over the weekend (including Friday) are normally delivered by Monday morning. But if you're planning to go live over the weekend, just let us know and we'll send them within 24 hours. We're here to support your business!
Payment Terms:
Full payment is due before downloading the photos.
Travel Policy:
If you're an agent based in Bay or Walton County, most likely we'll be willing to travel for your farther away listings too. Travel charges are based upon the final destination and are calculated by our online system when booked. Charges start at any property located beyond a 35 mile radius.
Rescheduling Policy:
We understand stuff comes up and sellers happen, so we do not charge cancellation or rescheduling fees. We'd really appreciate it if you can give us at least 24 hours notice when possible.
What is your service area?
We shoot anywhere from Mexico Beach to Pensacola (due to rising gas prices, travel fees may apply). Outside of these areas? Text us, and we’d be happy to work something out.
How do I book?
You can either schedule online here or by contacting us directly via text/call
How do I receive my photos?
We email the links to preview and download your media when completed.
How do I pay?
You can pay online via our website when you book, or when you receive your photos. We also accept Square and Venmo.
Why charge per square foot instead of the number of photos delivered?
By charging by the square foot, we ensure we capture the full property. You aren’t limited by how many photos will fit in a package, we deliver as many photos that the property requires. Each property is unique, so we treat them as such!
Can I get a set amount of photos instead of by square foot?
Absolutely! We want to ensure you’re happy with the product. So if you would rather have a set number of photos delivered, then we will be happy to create custom packages for you. Please be sure to note any specific angles you would like in the notes when booking. If we have to make an additional trip to the property because we didn’t deliver the angle you wanted, then an additional trip charge may apply.
Will you capture the angles I want?
We do our best to capture each property to showcase its best potential. We understand that everyone’s tastes are different. So if you prefer a particular shot or angle, please be sure to note it when booking online.
What’s the main difference between listing photos and vacation rental photos/short term rental photos/AirBnB photos?
Listing photos are typically used to sell a property once. In contrast, vacation rental photos are used continuously over years as marketing tools, highlighting not just space but an entire vacation experience.
What’s the difference between the licensing for listing photos and Short Term Rental/AirBnB photos? read the STR blog post
Licensing is like a "permission slip" for using photos. For listing photos (those used to sell a house), the license is typically short-term. You only need to use the photos until the property is sold. Once it's off the market, the photos have served their purpose.
On the other hand, Short Term Rental/AirBnB photo licenses last much longer. These photos are crucial marketing tools used repeatedly to attract new guests year after year. Think of it as a longer-term "permission slip" because the photos will be in use for a more extended period. This extended use is why the license for Short Term Rental/AirBnB photos often costs more. It's ensuring you have the right to use those images to promote your rental for years to come.
Phone: (914) 586-3653
Email: info@anthonywhittington.com